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We know that support and maintenance are very important to you, so every Noemax product that you purchase includes an
initial subscription at no extra cost.
Subscriptions can be renewed by purchasing a 12-month Subscription Renewal from the Online Store
or by clicking one of the links at the right side of this page. After completing the purchase, you must
renew your subscription by registering the license key provided to you.
Depending on the product, its Subscription
Renewal might include Update Protection,
Premium Support, Rapid Response and Architectural Insight.
Select a product to find out what is included in its Subscription Renewal:
Update Protection
Free access to minor updates and major upgrades ensures that you can maintain your product up-to-date and
never miss the newest functionality.
Update Protection entitles you to download the latest product version during the term of your subscription.
Premium Support
Dependable technical support increases your productivity and provides important benefits.
Whether you need assistance in using a product, want to report a problem or would like to suggest new functionality, Premium Support is there
for you.
Premium Support offers technical support for an unlimited number of issues. Requests are submitted online.
Rapid Response
Rapid Response provides you with a further level of assurance by offering the fastest access to technical support. It
includes:
- Priority e-mail support
Send your messages directly to a priority e-mail address instead of submitting them online.
- Phone support
Call us during Noemax office hours or schedule an after office hours
call.
- 24x7 critical failure notification
Alert us on a critical failure of Noemax software that causes business interruption and requires urgent attention by calling a dedicated phone number
that is available 24x7.
Architectural Insight
Architectural Insight reaches beyond traditional support, offering you valuable assistance in building better
systems.
By enabling you to discuss with us the use of Noemax products in your project, Architectural Insight can improve your understanding of the
available technologies, how they affect your design and how to make best use of them. It's all about helping you make more
informed decisions.
You have the freedom to discuss any architectural aspect of your application that is related to the Noemax
products for which you have a subscription.
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