|
I am not receiving e-mails from Noemax
E-mail problems are often caused by incorrect e-mail addresses, overzealous anti-spam
measures and transient communication problems. Some suggestions that might help:
- Make sure that the e-mail address you provided is correct.
- Look into the Spam or Junk folders of your e-mail account. Messages might be stored there until
you mark them as safe.
- Avoid using disposable e-mail addresses. The Noemax mail server might refuse sending messages to such
addresses.
- Be patient and wait for a few hours before concluding that there is an e-mail problem.
- Try using an alternative e-mail address. Gmail addresses
usually work well.
- If you still don't get any messages from Noemax, call us.
I need help with an order
If you are trying to place an order using the Noemax online store, call Customer Service.
In all other case, please contact
Sales.
I cannot download a file
Send a message to
webmaster@noemax.com including the name or location of the file you want to download.
I cannot sign in my account
If you are continuously being asked to sign in Your Account without being shown any message, you must configure your browser to accept cookies.
If your password is not being accepted, a
new password can be sent to you right away.
If nothing works, send a message to
webmaster@noemax.com including the e-mail address which you use to sign in.
I cannot register my license key
Send a message to
webmaster@noemax.com including the e-mail address which you use to sign in Your Account and the license key you are trying to register.
I am getting an error
Send a message to
webmaster@noemax.com including the address of the page that is displaying the error and, if possible, quick instructions on how to
reproduce it.
Other issues
If the above weren't helpful or if you have any other issues, send a message to
webmaster@noemax.com or call us.
|
