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You can place your order online, over the phone, or send it by fax. The available payment methods are
credit card, wire transfer, PayPal, check, postal money order and cash. We also accept
purchase orders and we can send you a written quote.
How to place your order
You can place your order online, over the phone, or by sending
a fax.
Online
- Go to Buy Now, check the items to purchase and press any of the "Place Your Order" buttons.
- Enter your Customer Information. The license and the invoice will be issued to the person or company that you specify here.
- Enter any Additional Information that you are asked for. This step will be skipped for some payment methods.
- Finally, Review and Submit your order.
Over the phone
- Go to Buy Now, check the items to purchase and press any of the "Place Your Order" buttons.
- Enter your Customer Information, but don't proceed to the next page. This information will be needed by Customer Service.
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Call one of the following Customer Service numbers and ask for this order to be placed:
Customer Service USA
+1 952 646 5022 (international calls)
+1 800 406 4966 (US/Canada toll-free)
Customer Service Europe
+49 221 31088 30
By sending a fax
- Go to Buy Now, check the items to purchase and press any of the "Place Your Order" buttons.
- The
Customer Information page
appears next. Click the "Order by Fax" link which appears near the bottom of that page and follow the instructions
that will be presented to you.
Payment methods
You can pay using a credit card, wire transfer, PayPal, check, postal money order, or send cash. All payment methods are available irrespective of how you
place your order (online,
over the phone or by sending a fax). You will be
asked to specify the payment method during the ordering process.
Credit card
- Visa, MasterCard, American Express, Diners Club and JCB are accepted.
- Note that the charge will appear as "WWW.ELEMENT5INFO.COM" on your statement.
Wire transfer
- You may transfer funds to a bank account in Germany, France, UK, Finland, Sweden, Norway or Japan, depending on which is the most convenient for you. All transfer fees must be paid by you.
- Customers from Germany with online banking can transfer the funds directly when ordering online. Further information is provided
during the
ordering process.
- After you submit your order, the necessary instructions will be provided to you.
PayPal
- PayPal payments are accepted in USD, EUR, CAD, GBP and JPY.
- If you choose PayPal as your payment option, you will be automatically redirected to PayPal's Web site. You
can then sign in PayPal as usual or set up a new PayPal account to pay for your order.
- During the payment process at PayPal, all information will be exchanged in encrypted format exclusively between you as the account
holder and PayPal's Web site.
- After the PayPal transaction has been successfully completed, you will be returned to our ordering process.
Check or postal money order
- Personal, business and Cashier's checks are accepted. Note that personal checks might be held for up to 10 business days.
- After you submit your order, the necessary instructions will be provided to you.
Cash
- If you cannot use any of the above payment methods, you can send cash by post or courier service.
- After you submit your order, the necessary instructions will be provided to you.
Changing the currency
On the Buy Now page, the prices are displayed in US Dollars. To select a different currency, check the items to purchase and
then press
the "Place Your Order" button to proceed. At the top of the
Customer Information page
that appears next you can change the currency in which prices are shown, while at the bottom of the
Customer Information page you can change the currency in which you will be
billed. Note that these two currencies can be different; for example, you can chose to view prices in Yen, but prefer
to pay in Euros.
You can select to be billed in any of these currencies:
- Australian Dollar
- Brazilian Real
- Canadian Dollar
- Chinese Yuan Renminbi
- Euro
- Indian Rupee
- Japanese Yen
- Norwegian Krone
- Polish Zloty
- Pound Sterling
- Russian Rouble
- Swedish Krona
- Swiss Franc
- Taiwan Dollar
- US Dollar
Entering a coupon code
If you have a coupon code that offers you a discount, enter it in the "Your coupon code" field towards the bottom of the Customer Information
page. This is the first page that appears after the Buy Now page. Before submitting the order, you will have the opportunity to review the prices after the discount is applied.
Only one coupon may be used per order.
Applicable taxes
Sales Tax is charged to orders from the US states of Minnesota and Maryland.
Value Added Tax is charged to some orders from the European Union. Specifically, if the order is made by:
- A company or individual outside the EU, no VAT is charged.
- A company within the EU, no VAT is charged if a valid VAT ID is provided and the company is not located in
Germany, otherwise the German VAT rate is charged.
- An individual within the EU, the German VAT rate is charged.
Before submitting your order, you will have the opportunity to review the final cost including any applicable
tax.
Tax-free sales for orders from the US as well as for orders by companies located in Germany
can be arranged. For details, please contact Sales.
 Want to validate your VAT number?
Receiving your invoice
Your invoice will be e-mailed to you as a PDF file. Please use the freely
available Adobe Reader to print the PDF file and store it in your records for future reference.
Receiving your license keys
At the end of the ordering process, an e-mail will be sent to you containing a unique license key for each
individual item you have ordered. If you don't receive your license keys within 24 hours after the successful completion of
your order, please contact Sales.
You must register your license keys as soon as you receive them. Once you do so, you will be able to download
the product that you have licensed and to receive support for it. Click the following link to go to the registration page:
Register your license keys
Downloading the software
All products are available in electronic form. To download a
product you must first register the license key that will be
e-mailed to you at the end of the ordering process. Click the following link to download the products for which you have already registered a license key:
Register your license keys
View the products you have already registered
Purchase orders
Purchase orders are available to business customers. Click the following link for instructions:
Place a purchase order
Written quotes
We will be happy to send you a written quote via e-mail or fax. Click the following link to request a written
quote:
Request a written quote
Types of licenses
Noemax products are available under different types of licenses. Click the following link to learn more:
Licensing explained
Security and privacy
Noemax has contracted
Digital River to resell Noemax products and services through its
element 5 service. Digital River is a leading provider of global e-commerce solutions for software technology.
The parts of
the Noemax online store where orders are placed, customer service is provided, and in general all pages
that originate from any Digital River Web site, are operated and supported by Digital River and are under its sole, direct and
independent control. Any information entered in those pages is sent directly to Digital River, without any intervention by
Noemax. Credit card information and other payment details are never provided by Digital River to Noemax.
Read the
Privacy Statement and
Terms and Conditions of Digital River's
element 5 service.
Worldwide availability
The Noemax online store is open 24x7 to customers all over the world. Prices are the same irrespective of
the country that you are located in, only the applicable taxes might differ.
FAQ
Need more answers? Read the
Ordering and licensing FAQ.
Do you need help?
To order by phone and for any issue
concerning an order that you are trying to place or have already placed on the Noemax online store,
please contact Customer Service.
For purchase orders, written quotes, and for pricing, licensing, ordering and billing inquiries, please
contact Sales.
For technical questions and issues concerning Noemax products, go to Support.
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